Introduction
We strive to provide excellent customer service and support. This Refund Policy outlines the conditions under which refunds are granted for purchases made through our website.
General Refund Conditions
Eligibility for Refunds
Refund eligibility is determined based on the following criteria:
- Flight Cancellations: Refunds are available if the airline cancels your flight.
- Schedule Changes: Refunds are available if there is a significant change in the flight schedule that does not suit your travel plans.
- Non-Operational Services: Refunds are available if a service you booked through our website is no longer operational or available.
- Flexible Fares: If you purchased a flexible fare, you might be eligible for a refund or rebooking.
Non-Refundable Situations
Refunds are generally not available in the following situations:
- Non-Refundable Tickets: Tickets labeled as non-refundable cannot be refunded.
- Customer-Initiated Cancellations: If you decide to cancel your booking for personal reasons, the refund will depend on the airline’s or service provider’s policies.
- Partial Use of Services: If you have partially used the booked services, such as taking one leg of a round-trip flight, the remaining unused portion may not be eligible for a refund.
- No-Show: If you fail to show up for your flight or service without prior cancellation, a refund will not be granted.
How to Request a Refund
Contact Us
To request a refund, please contact our customer service team with the following information:
- Booking Reference Number: The unique booking reference number provided at the time of booking.
- Passenger Details: Full name, email address, and contact information of the passenger(s).
- Reason for Refund: A detailed explanation of the reason for requesting a refund.
Processing Time
Refund requests are processed within 7-14 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Refund Method
Refunds are issued to the original form of payment used at the time of booking. If the original payment method is no longer valid, please inform us, and we will work with you to find an alternative solution.
Additional Information
Airline Policies
Please note that our refund policy is subject to the refund policies of the respective airlines and service providers. We will facilitate the refund process in accordance with their terms and conditions.
Service Fees
Service fees charged at the time of booking are non-refundable unless stated otherwise.
Amendments and Changes
We reserve the right to amend or change this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of such changes.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us.
